riviera Maya
FAQ´s
Frequently asked questions about our yacht and catamaran rentals for snorkeling or just partying on your private boat
Frequently Asked Questions
Most frequent questions and answers
How do we book a boat?
To reserve a boat, you can submit your online reservation form through our website. One of our agents will contact you to confirm availability and price. Please note that a 20% or 30% down payment is required to confirm and secure your reservation. This initial payment will be deducted from the final balance.
Are private boat?
Yes, all our boat trips are private, which means that you will have the boat exclusively for you and your group. This gives you a personalized experience and a more intimate atmosphere during your tour of the Riviera Maya.
What services are included in the rent?
All our boat rentals include hostess services, snorkel equipment and paddle board. In addition, we offer additional services based on availability and the selected vessel. These additional services may include massages, onboard DJs, and specific dining options, among others. We invite you to check availability and additional details when making your reservation.
How far is Puerto Aventuras from Tulum?
Puerto Aventuras is located approximately 40 minutes by car from the center of Tulum. This strategic location allows you to enjoy easy access to our boat and catamaran rental services in the Riviera Maya
Is it necessary to have previous sailing experience to rent a boat?
No, it is not necessary to have previous sailing experience to rent a boat with us. Our professional team on board will take care of all the necessary tasks for you to enjoy your experience without worries.
Is it possible not to hire a captain in Riviera maya for the ship?
It is not possible to rent a boat without a captain. Our company complies with all safety and tourism regulations, so our boats will always be manned by trained professionals. The captain’s presence ensures your safety and allows you to relax and fully enjoy your experience.
What is the cancellation policy in case I need to modify or cancel my reservation?
To reserve a boat, you can submit your online reservation form through our website. One of our agents will contact you to confirm availability and price. Please note that a 20% or 30% down payment is required to confirm and secure your reservation. This initial payment will be deducted from the final balance.
Can I bring food and drinks on board the boat?
Yes, you can bring your own food and drink supplies on board the boat. However, you have inclued, we also offer onboard food and bar services with a wide variety of dining and beverage options to make your experience even more comfortable and convenient.
Do you provide life jackets for all passengers?
Yes, all our boats are equipped with life jackets for everyone on board, including children and adults. Your safety is our priority, which is why we comply with all maritime safety regulations.
What are the entertainment options on board?
On board our boats, you will find stereos with Bluetooth technology so you can enjoy your favorite music during the trip. In addition, we are open to additional special requests to enhance your experience on board.
