Terms and conditions

1. General Information

• Legal Name: Riviera Boat Excursions
• Service Description: We are a reseller of yacht tours and excursions in the Riviera Maya, with additional connections in the Bahamas and the United States.
• Main Location: Gran Marina, Puerto Aventuras, Quintana Roo, Mexico. ZIP Code: 77733
• Important Notice: Riviera Boat Excursions acts solely as an intermediary between clients and service operators. We do not own or operate the boats used in the tours.

2. Reservations and Payments

• Deposit Required: To confirm a reservation, a deposit of 30% to 50% of the total tour cost is required.
• Payment Methods:
  • Bank transfers.
  • Credit cards (subject to an additional 5% processing fee).
  • Cash on-site.
• Payment Policy: The remaining balance must be paid before the tour begins. If the payment is not completed, the deposit will not be refunded.
• Additional Charges: Optional services, such as transportation or crew tips, are not included in the initial price.

3. Cancellation and Refund Policy

• Cancellation Due to Bad Weather: In case of bad weather or port closure, clients are entitled to a full refund. These decisions are made exclusively by local authorities and cannot be anticipated.
• Client-Initiated Cancellations: Voluntary cancellations are non-refundable once the deposit has been confirmed.

4. Rules and Policies During the Tour

• Age Restrictions: These depend on the boat. Please check with our team prior to booking if minors are part of your group.
• Maximum Number of Passengers: The passenger limit depends on the boat’s capacity, which will be communicated at the time of booking.
• Medical Conditions: Participants must be in good health to engage in water activities such as jumping into the sea.
• Allowed Items: Passengers may bring personal items, but we are not responsible for any losses during the tour.

5. Disclaimer of Liability

• Riviera Boat Excursions is not liable for accidents, injuries, or loss of personal belongings during the tour.
• In case of an emergency, local medical services will be contacted immediately.

6. Personal Data and Privacy

• Privacy Policy:
  • Riviera Boat Excursions collects personal information such as names, emails, and payment details (including credit card information) solely for the purpose of completing reservations.
  • Data Usage: Collected information is strictly confidential and will not be shared with third parties under any circumstances.
  • Security: We implement advanced security measures to safeguard your data.

7. Dispute Resolution

• Disputes will be resolved under the local laws of Quintana Roo, Mexico.
• Mediation may be considered prior to taking legal action in case of disagreements.

8. Modifications and Updates

• These Terms and Conditions are updated annually. The most recent version will always be available on our website. By booking, you accept the latest version.